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FAQ

How can I create multiple projects?

You can create one project as a Free plan user. If you wish to create more projects, you will need to change to one of our paid plans. We offer a selection of plans so that you can find the best fit for you and your team.

What is the Organization feature?

The Organization feature helps your team make the most of what Prott has to offer. Invite your team members to your Organization and any projects created within the group will be automatically shared amongst all members. The Organization feature makes collaboration even smoother.

What's the difference between the Team and Enterprise plans?

The Team plan allows one Organization group to be created with multiple team members with editing permission (starting from 2 users to a maximum of 14 users). For larger teams that require 15 or more users and/or multiple Organizations capability, we recommend the Enterprise plan. Please contact us for more detailed information.

What features are different between plans?

All paid plans include version management and screen recovery. From the Pro plan, you will be able to use the wireframe feature. Team and Enterprise plans also include the Organization feature.

What payment methods are available?

Currently, we can only accept credit card payment. *For Enterprise plans, please contact us.

How do I cancel my plan?

You can downgrade your plan back to the Free Plan through the My Account page in User Settings. The changes will be reflected starting from your next billing date. You can also choose to delete your account from the My Account page, but please keep in mind that all uploaded images and created projects will be deleted forever.

When will I be billed?

Paid plans are billed on a monthly basis. You will be billed once per month on the date you originally started your paid plan.

What happens if I change my plan before my next billing date?

For those upgrading: You can change your plan anytime before the day of your next billing. Use your upgraded plan and all included features immediately! In addition, your billing will only change to reflect your new plan rate from the first day of the following month. For example, if you sign up for a Starter plan (19USD/month) on Dec 10th and change to the Pro plan (39USD/month) on Dec 20th, you will be billed 19USD on Dec 10th and your new rate of 39USD on Jan 10th. For other plan changes: All plan changes start immediately — whether you upgrade or downgrade your plan. This means that you will either instantly gain or lose access to particular plan features when you choose to change your plan. However, because we bill you at the start of each month, if you change your plan after the 1st we are unable to offer any form of refund or prorate for the remainder of your previous plan. The changes will be reflected from your next billing date. *If you wish to cancel a downgrade to your plan for the following month, please contact us!

What happens to my existing projects if I downgrade my plan?

The number of projects you will be able to edit is limited based on your plan, but existing projects will not be deleted.

Start your free 30-day trial now!

The free trial includes unlimited access to all features of the Pro plan. No credit card information required. Free forever.

Start your free 30-day trial now!

The free trial includes unlimited access to all features of the Pro plan. No credit card information required. Free forever.

After the trial period ends, your account will be automatically downgraded to the Free plan.

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